Refund policy

At MSU Elite, your satisfaction is our priority. We are committed to delivering high-quality products and ensuring a smooth shopping experience. While we do not provide cash refunds, we stand behind our Store Credit Guarantee - a fair, flexible solution designed to give you peace of mind with every purchase.

1. Refund Method - Days

  • 14 days return way

2. Eligibility for Refunds (Store Credit)

You may request a refund in the form of store credit if:

✅ Damaged or Defective Item

  • The product arrives broken, defective, or unusable.
  • Evidence (photos or videos) must be provided within 7 days of delivery.

✅ Incorrect or Missing Item

  • You received the wrong product, or an item is missing from your order.
  • Claims must be submitted within 10 days of delivery.

✅ Non-Delivery of Order

  • Orders typically arrive within 2-5 business days.
  • If your order has not been delivered within 7-12 days, you may request a review for a refund in the form of store credit.

3. Non-Eligibility (Refunds Will Not Apply)

Refunds will not be issued if:

❌ The product was delivered correctly and in good condition, but you changed your mind.
❌ The product was damaged due to misuse, mishandling, or neglect.
❌ Incorrect or incomplete shipping details were provided during checkout.
❌ The claim is submitted after 10 days from the delivery date.

4. Order Cancellations

  • Orders can only be cancelled before dispatch from our processing center.
  • Once dispatched, orders cannot be cancelled, changed, or refunded.
  • Approved cancellations will be refunded as store credit vouchers.

5. How to Request a Refund or Cancellation

  1. Contact our Customer Support team at ---------------------- within 7 days of receiving your order.
  2. Provide your order number and, if applicable, supporting evidence (photos/videos).
  3. Our team will review your request within 3–5 business days.
  4. If approved, your store credit voucher will be issued to your registered email address.

6. Shipping Fees

  • Shipping fees are non-refundable.
  • If a product is confirmed defective, incorrect, or undelivered, store credit may also include shipping costs at our discretion.

7. Compliance & Commitment

This policy is designed to be fair to both our customers and our business. It aligns with consumer protection guidelines in the UAE.

In cases where consumer law requires a different form of remedy, MSU Elite will review and comply accordingly.

8. Our Promise to You

At MSU Elite, we want you to shop with confidence. Our Store Credit Guarantee ensures that if something goes wrong, you will always be credited the full value of your purchase to use on any future order with no expiry date and no restrictions.

📌 Important Note: By placing an order on MSU Elite, you agree to the terms outlined in this Refund & Cancellation Policy.